Business phone systems and answering systems are very popular for service and sales organizations, allowing customers and prospects to call your organization anywhere in the country. Our IVR software adds another dimension to our already feature rich call center phone solutions.
An Interactive Voice Response (IVR) processes inbound phone calls, plays recorded messages including information extracted from databases and the internet. It can then route calls to either inhouse service agents or transfer the caller to an outside extension. It enhances our phone system's current robust features of predictive dialing and digital call recording.
Our IVR solution is an automatic phone answering system. It collects useful information from a caller before the call is transferred to an agent. The IVR system could fulfill the caller’s request without a transfer. Our IVR software system gives your organization a 24 by 7 capability, providing around-the-clock information to your callers.
By responding to prompts provided by our IVR system, callers can now receive any information you choose to make available. Call centers in particular can become instantly more productive by letting the phone system gather caller information, verify caller identity and, if necessary, determine the best service representative to handle this request using our interactive voice response technology.
SNONO SYSTEMS has developed IVR systems using Linux platforms and Asterisk PBX.
The system can be used with E1 links to support multiple concurrent calls.
A popular example of using IVR is the phone banking systems , it allows customers to check their balance , do financial transactions and other services by calling a given number for the bank IVR.